ITIL V3 In a Nutshell

The big change in ITIL V3 is the new concept of the Service Lifecycle; and fundamentally it's a change of structure for the guidance itself. The new ITIL books are organised into the sequence of a Service Lifecycle, so services are conceived, designed, transitioned into the live environment and then operated for their useful lives; during which time, we seek to continually improve them.

There are 5 books that comprise the new framework. Let's take a quick look at each of them ...

Service Strategy - the first book in the guidance is concerned with the subject of devising a strategy for successfully marketing the IT Services that the operation will produce and deliver - the conception of a service.

Service Design - the second book deals with all aspects of design; not solely with designing services, but also with the design of infrastructures, tools, processes and measurement methods.

Service Transition - is essentially about change. It deals with the issues surrounding the successful release and deployment of changes into the live environment; providing useful advise on how to improve transition methods and cope with the management of high levels of change.

Service Operation - is the stuff of Incident and Problem Management - keeping things running as smoothly as possible in the operational environment.

Continual Service Improvement - the CSI book deals with the subject of continually improving, not just services, but every aspect of the Service Management discipline; dealing with every phase of the lifecycle.

There is no question that the new ITIL books represent an important milestone in the development of the framework (by the way, if is not - strictly - a methodology). They are much better organised than their V2 counterparts ; they are easier to read; and the guidance itself is very comprehensive.

ITIL V3 is here to stay!

A free, comprehensive online reference for ITIL V3 is available

ITIL Talk - Learn ITIL V3 - FREE

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